Workplace Modules – Learner guide 3 – NQF4 – OC: Real Estate Agent 118714

WM-01: Procedures to identify the property and real estate environment and comply with legislative and regulatory framework, NQF level 4, Learning Contract Time: 10days (Credits: 13) The learner will be required to be exposed to: WM-01-WE01 Observe and assist a qualified person with the identification of the property and real estate environment in respect to trends, industry supply and demand and market knowledge WM-01-WE02 Prepare and complete various contracts aligned to legislative and regulatory requirements under the supervision of a qualified person WM-01-WE03 Apply rules and techniques to interpret appropriate legislative provisions affecting property real estate transactions

WM-01-WE01: Observe and assist a qualified person with the identification of the property and real estate environment in respect to trends, industry supply and demand and market knowledge Scope of Work Experience The person will be expected to engage in the following work activities: WA0101 Gather and analyse current property and real estate trends information WA0102 Collect industry supply and demand statistics WA0103 Review the market and investigate trends WA0104 Prepare and submit your findings to your mentor

WM-01-WE02: Prepare and complete various contracts aligned to legislative and regulatory requirements under the supervision of a qualified person Scope of Work Experience The person will be expected to engage in the following work activities: WA0201 Prepare draft contracts for the following: i. Sole and exclusive mandates ii. Lease agreement iii. Offer to purchase iv. Sectional Title sale agreement WA0202 Verify Protection of Personal Information Act, 4 of 2013 requirements for a client in a property and real estate transaction WA0203 Determine the Financial Intelligence Centre Act, 38 of 2001 requirements of a client WA0204 Establish the tax implications on a property and real estate transaction

WM-01-WE03: Apply rules and techniques to interpret appropriate legislative provisions affecting property and real estate transactions Scope of Work Experience The person will be expected to engage in the following work activities: WA0301 Communicate the legal requirements for the formation of a contract WA0302 Agree on the relevant type of agreement WA0303 Discuss the consequences of an illegal and unlawful contract WA0304 Explain the nature of and process involved in the acceptance of the contract WA0305 Discuss the importance of timing of submission of documentation and the impact on the property and real estate transaction WA0306 Discuss the importance of applicable legislation and the implications within the property and real estate industry WA0307 Describe the consequences of fraudulent activities during the property and real estate process

WM-02: Processes and procedures for applying the Code of Conduct and adhering to ethical business principles, NQF level 5, Learning Contract Time: 12 days (Credits: 15) Purpose of the Work Experience Module The focus of the work experience is on providing the learner an opportunity to gain exposure to systematic practical training and experience on processes and procedures for applying the Code of Conduct and adhering to ethical business principles which is closely supervised and monitored by qualified property practitioners and adequately documented in an approved logbook. The learner will be required to be exposed to: WM-02-WE01 Gather and interpret information relating to the Code of Conduct WM-02-WE02 Conduct all property and real estate matters in an ethical manner WM-02-WE03 Follow the Code of Conduct within the property and real estate context

WM-02-WE01: Gather and interpret information relating to the Code of Conduct Scope of Work Experience The person will be expected to engage in the following work activities: WA0101 Examine the principles that underpin the Code of Conduct, business ethics and professionalism WA0102 Identify strengths and weaknesses when comparing organisation Code of Conduct to the property and real estate Code of Conduct WA0103 Scrutinise and explain the impact of the implementation of the business’ value system WA0104 Draw up a plan to improve the commitment and compliance to the Code of Conduct in the organisation

WM-02-WE02: Conduct all property and real estate matters in an ethical manner Scope of Work Experience The person will be expected to engage in the following work activities: WA0201 Use professional and ethical methods ensuring personal performance is consistent and aligned to customer needs WA0202 Create openness and transparency in all relationships and communication WA0203 Act with honest and integrity in all interactions

WM-02-WE03: Follow the Code of Conduct within the property and real estate context Scope of Work Experience The person will be expected to engage in the following work activities: WA0301 Protect the public’s interest WA0302 Act only with a sole or open mandate WA0303 Duty to disclose WA0304 Make honest representation, statements and use unharmful marketing techniques WA0305 Practice integrity in duties relating to offers and contracts WA0306 Exercise uprightness in remuneration including trust monies and interest as legislated WA0307 Respect confidentiality WA0308 Prevent contravention of the Code of Conduct in all capacities within property and real estate transactions

The learner will be required to be exposed to: WM-03-WE01 Engage with relevant stakeholders WM-03-WE02 Involve all social partners in monitoring of compliance WM-03-WE03 Identify and manage areas of customer service impact WM-03-WE04 Identify advocacy opportunities in property and real estate

WM-03-WE01: Engage with relevant stakeholders Scope of Work Experience The person will be expected to engage in the following work activities: WA0101 Conduct a comprehensive stakeholder analysis WA0102 Draw up an engagement plan WA0103 Set up a meeting schedule WA0104 Initiate and maintain a consultative approach throughout engagement with relevant stakeholders WA0105 Contribute to a culture of seamless service standards WA0106 Display an understanding of cultural diversity in property practices WA0107 Provide accurate information about legislation and the impact on the client WA0108 Display openness and transparency during engagement opportunities WA0109 Initiate remedial action when required

WM-03-WE02: Involve all social partners in monitoring of compliance Scope of Work Experience The person will be expected to engage in the following work activities: WA0201 Maintain strong reporting systems WA0202 Utilise viable and uniform reporting systems WA0203 Share individual experiences for best practice guidelines WA0204 Collaborate to simplify service delivery to clients

WM-03-WE03: Identify and manage areas of customer service impact Scope of Work Experience The person will be expected to engage in the following work activities: WA0301 Identify the various ways in which customers interaction can take place WA0302 Determine solutions in areas of customer service WA0303 Action changes or improve areas of customer service

WM-03-WE04: Identify advocacy opportunities available within the property and real estate environment Scope of Work Experience The person will be expected to engage in the following work activities: WA0401 Based on research, identify the primary means of intervention within own area of work WA0402 Provide structured information and advice on the best opportunities for complying within own area of work WA0403 Provide clear, written instructions on how to comply and in what timeframe to do so WA0404 Explain the impact of the opportunities on individuals and groups in the workplace WA0405 Reflect on the implications for the property and real estate practice environment WA0406 Report loopholes in application of legislation and regulations

WM-04: Procedures to build a brand reputation and develop a target market, NQF level 4, Learning Contract Time: 7 days (Credits: 9) Purpose of the Work Experience Module The focus of the work experience is on providing the learner an opportunity to gain exposure to systematic practical training and experience on procedures to build a brand reputation and develop a target market which is closely supervised and monitored by qualified property practitioners and adequately documented in an approved logbook. The learner will be required to be exposed to: WM-04-WE01 Promote sufficient brand reputation to ensure business continuity WM-04-WE02 Develop a target market to ensure sustainability WM-04-WE03 Promote and contribute to training and education initiatives WM-04-WE-04 Develop time management strategies

WM-04-WE01: Promote sufficient brand reputation to ensure business continuity Scope of Work Experience The person will be expected to engage in the following work activities: WA0101 Conduct a survey to determine current professional brand reputation under supervision WA0102 Contribute to initiatives to improve brand reputation WA0103 Act as a brand ambassador

WM-04-WE02: Develop a target market to ensure sustainability Scope of Work Experience The person will be expected to engage in the following work activities: WA0201 Conduct a comprehensive market analysis under supervision in your particular work area WA0202 Make recommendations to include or draw clients to the business WA0203 Follow up continuously WA0204 Maintain records of engagements for current and future property and real estate interventions

WM-04-WE03: Promote and contribute to training and education initiatives Scope of Work Experience The person will be expected to engage in the following work activities: WA0301 Discuss the benefits of lifelong learning and career advancement to positive property and real estate relations WA0302 Engage in discussions to improve brand position within the property and real estate environment, improve practices and services delivery

WM-04-WE04: Develop time management strategies Scope of Work Experience The person will be expected to engage in the following work activities: WA0401 Determine deadlines required in the job WA0402 Establish client’s requirements essential for property and real estate transactions with time frames WA0403 Identify and reduce time wasters WA0404 Manage time efficient work plans to meet deadlines

WM-05: Practices to manage the property and real estate function, NQF level 4, Learning Contract Time: 12 days (Credits: 15) Purpose of the Work Experience Module The focus of the work experience is on providing the learner an opportunity to gain exposure to systematic practical training and experience on practices to manage the property and real estate function which is closely supervised and monitored by qualified property practitioners and adequately documented in an approved logbook. The learner will be required to be exposed to: WM-05-WE01 Identify and analyse the clients buying and selling needs WM-05-WE02 Identify and analyse the clients letting and renting needs WM-05-WE03 Prepare for the marketing of properties under the supervision of a qualified person WM-05-WE04 Plan and prepare for the managing of properties including Community Schemes WM-05-WE05 Manage after-sales service

WM-05-WE01: Identify and analyse the clients buying and selling needs Scope of Work Experience WA0101 Prepare for clients’ meeting WA0102 Introduce yourself WA0103 Establish the clients buying/selling needs WA0104 Perform an estimation of market value of the property and real estate WA0105 Qualify the clients WA0106 Obtain mandate and list the property WA0107 Introduce the property and real estate options to the clients WA0108 Explain the next steps WA0109 Clarify the necessary documents to the client WA01010 Report any high-risk clients WA01011 Prepare the sale agreement WA01012 Submit documentation and close the deal within required timeframes WA01013 Record and store all documentation

WM-05-WE02: Identify and analyse the clients letting and renting needs Scope of Work Experience The person will be expected to engage in the following work activities: WA0201 Prepare for the client meeting WA0202 Introduce yourself WA0203 Establish clients letting /renting needs WA0204 Qualify the clients WA0205 Obtain a mandate from the client WA0206 Inspect and list the property WA0207 Present property and real estate letting/ renting options to the client WA0208 Discuss the documentation required with the client for letting/renting WA0209 Prepare the lease/rental agreement WA02010 Present the agreement to the client WA02011 Obtain signature and file with necessary parties

WM-05-WE03: Prepare for the marketing of properties under the supervision of a qualified person Scope of Work Experience The person will be expected to engage in the following work activities: WA0301 Evaluate market condition and competitive pricing WA0302 Conduct a market analysis WA0303 Determine the type of pricing for property and real estate transactions WA0304 Identify evidence to collect during the visit WA0305 Prepare materials for marketing WA0306 Place marketing materials on various advertising platforms and at strategic positions as per legislation WA0307 Conduct a show house with viewings

WM-05-WE04: Plan and prepare for the managing of properties including Community Schemes Scope of Work Experience The person will be expected to engage in the following work activities: WA0401 Establish ownership WA0402 Verify legality of property and its use WA0403 Prepare all legal documentation to ensure compliance WA0404 Collect rent and other fees from tenants WA0405 Pay property and real estate expenses WA0406 Maintain property by settling tenants’ complaints, enforcing rules of management and occupancy and inspecting vacant units WA0407 Maintains building systems by contracting maintenance service providers and supervising repairs WA0408 Report the property's financial status and occupancy to property owners

WM-05-WE05: Manage after-sales service Scope of Work Experience The person will be expected to engage in the following work activities: WA0501 Follow up on all documentation submitted WA0502 Check on suspensive and resolutive conditions WA0503 Ensure all financial aspects of the property and real estate transaction are complied with WA0504 Confirm all obligatory certificates have been passed onto the relevant authorities

WM-06: Process to apply financial business principles, NQF level 4, Learning Contract Time: 4 days (Credits: 11) Purpose of the Work Experience Module The focus of the work experience is on providing the learner an opportunity to gain exposure to systematic practical training and experience on applying financial business principles which is closely supervised and monitored by qualified property practitioners and adequately documented in an approved logbook. The learner will be required to be exposed to: WM-06-WE01 Establish the cycles within the property and real estate industry WM-06-WE02 Create a personal and business budget WM-06-WE03 Calculate the taxation on a property and real estate transaction WM-06-WE04 Draw up a business plan for an area of operation

WM-06-WE01: Establish the cycles within the property and real estate industry Scope of Work Experience The person will be expected to engage in the following work activities: WA0101 Identify and analyse the cycles within the property and real estate industry WA0102 Plot yourself in the current cycle WA0103 Draw up cash flow forecast on anticipated income WA0104 Review income against earnings WA0105 Read and interpret a profit and loss statement

WM-06-WE02: Create a personal and business budget Scope of Work Experience The person will be expected to engage in the following work activities: WA0201 List current financial risks WA0202 Record all expenses WA0203 Create short, medium- and long-term objectives WA0204 Create a personal budget aligned to objectives WA0205 Create a business budget aligned to objectives

WM-06-WE03: Calculate the taxation on a property and real estate transaction Scope of Work Experience The person will be expected to engage in the following work activities: WA0301 List personal tax on income of a property and real estate transaction WA0302 Calculate the VAT on a property and real estate transaction WA0303 Calculate income tax on revenue earned WA0304 Check on capitals gains tax on the property and real estate transaction

WM-06-WE04: Draw up a business plan for an area of operation Scope of Work Experience The person will be expected to engage in the following work activities: WA0401 Determine the purpose of the plan WA0402 Create an area profile WA0403 Document all aspects of the business WA0404 Define the business structure and organogram WA0405 Create a strategic marketing plan WA0406 Draw up a financial plan including funding options and projections WA0407 Define the execution plan WA0408 Monitor and evaluate