Practical Modules – Learner Guide 2 – NQF4 – OC: Real Estate Agent 118714

PM-01, Employ macro trends to develop contracts in line with client needs and comply with legislation, NQF Level 4, Cr 7 Purpose of the Practical Skill Modules The focus of the learning in this module is on providing the learner an opportunity to employ macro trends to develop contracts in line with client needs and comply with legislation. The learner will be required to: PM-01-PS01: Determine current property and real estate trends based on industry supply and demand PM-01-PS02: Apply market knowledge and trend analysis to relevant property and real estate practices PM-01-PS03: Adhere to relevant legal and regulatory requirements PM-01-PS04: Establish contracts required for various property and real estate transactions PM-01-PS05: Identify and explain the legislation and regulations impacting the industry

PM-01-PS01: Determine current property and real estate trends based on industry supply and demand Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0101 Demonstrate an understanding of the property and real estate market supply and demand (including scarcity and choice in all sectors of property and real estate) PA0102 Explain the impact of the shortfall or oversupply on property and real estate practices PA0103 Identify and engage relevant parties to address specific supply and demand needs PA0104 Demonstrate an understanding of the impact of new technologies on the current supply and demand PA0105 Determine the impact of the sectors at risk as a result of property and real estate trends Applied Knowledge AK0101 Information gathering techniques AK0102 Attention to detail AK0103 Analysis and interpretation skills AK0104 Real estate and property sector understanding Internal Assessment Criteria IAC0101 An understanding of the property and real estate market supply and demand is demonstrated (including scarcity and choice in all sectors of property and real estate) IAC0102 The impact of the shortfall or oversupply on property and real estate practices is explained. IAC0103 Relevant parties are identified and engaged to address specific supply and demand needs. IAC0104 An understanding of the impact of new technologies on the current supply and demand is demonstrated. IAC0105 The impact of the sectors at risk on property and real estate trends is determined.

PM-01-PS02: Apply market knowledge and trend analysis to relevant property and real estate practices Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0201 Determine a strategy based on analysis and understanding of the relevant market PA0202 Classify and apply various sourcing opportunities and techniques PA0203 Identify and apply various sourcing avenues and techniques in conjunction with internal and external stakeholders PA0204 Devise interventions in consultation with stakeholders Applied Knowledge AK0201 Information gathering techniques AK0202 Attention to detail AK0203 Analysis and interpretation skills AK0204 Property and real estate sector understanding AK0205 Research techniques AK0206 Strategic thinking skills Internal Assessment Criteria IAC0201 A strategy is determined based on analysis and understanding of the relevant market. IAC0202 The various sourcing opportunities and techniques are classified and applied. IAC0203 Sourcing avenues and techniques are identified and applied in conjunction with internal and external stakeholders. IAC0204 Interventions are devised in consultation with stakeholders.

PM-01-PS03: Adhere to relevant legal and regulatory requirements Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0301 Name the legislation and regulations that have an impact on property and real estate practices PA0302 Explain the application of legislation and regulations on property and real estate practices PA0303 Clarify the application of legislation and regulations on property and real estate contracts PA0304 Demonstrate, with examples, dealing with requests falling outside of the legislative and regulatory framework Applied Knowledge AK0301 The Estate Agency Affairs Act, 112 of 1976 AK0302 Property Practitioners Act 22 of 2019 AK0303 The Financial Intelligence Centre Act, 38 of 2001 AK0304 Protection of Personal Information Act, 4 of 2013 AK0305 Sectional Titles Act, 95 of 1986 AK0306 Sectional Title Schemes Management Act, 8 of 2011 AK0307 The National Credit Act, 35 of 2005 AK0308 The Consumer Protection Act, 68 of 2008 AK0309 Financial Sector Regulation Act, 9 of 2017 AK0310 Matrimonial Property Act, 88 of 1984 AK0311 Alienation of Land Act, 68 of 1991 AK0312 Deeds Registry Act, 47 of 1937 AK0313 Income Tax Act 58 of 1962 AK0314 Administration of Deceased Estates Act 66 of 1965 AK0315 Companies Act 71 of 2008 AK0316 Rental Housing Act 50 of 1999 as amended AK0317 The Municipal Property Rates Act, No 6 of 2004 and its related Regulations AK0318 The Share Blocks Control Act, No 59 of 1980 AK0319 The Housing Development Scheme for Retired Persons Act, No 65 of 1988 AK0320 Property Timesharing Control Act, No 75 of 1983 AK0321 Spatial Planning Land Use Management Act, No 16 of 2013 AK0322 National Environmental Management Act, No 107 of 1998 AK0323 Transfer Duty Act No, 40 of 1949 Internal Assessment Criteria IAC0301 The legislation and regulations are listed and their impact on property and real estate practices is discussed. IAC0302 The application of legislation and regulations on property and real estate practices is explained. IAC0203 The application of legislation and regulations on property and real estate contracts are classified. IAC0304 Examples are provided to demonstrate dealing with requests falling outside the legislative and regulatory framework.

PM-01-PS04: Establish contracts required for various property and real estate transactions Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0401 Identify and explain, with examples, the relevant documentation required PA0402 Select the appropriate contracts for the relevant property and real estate transactions PA0403 Complete and explain all required documentation PA0404 Obtain all signatures and acceptance PA0405 Submit and lodge required documents to relevant stakeholders PA0406 Communicate and update stakeholders throughout the process Applied Knowledge AK0401 The Estate Agency Affairs Act, 112 of 1976 AK0402 Property Practitioners Act 22 of 2019 AK0403 The Financial Intelligence Centre Act, 38 of 2001 AK0404 Protection of Personal Information Act, 4 of 2013 AK0405 Sectional Titles Act, 95 of 1986 AK0406 Sectional Title Schemes Management Act, 8 of 2011 AK0407 The National Credit Act, 35 of 2005 AK0408 The Consumer Protection Act, 68 of 2008 AK0409 Financial Sector Regulation Act, 9 of 2017 AK0408 Matrimonial Property Act, 88 of 1984 AK0409 Alienation of Land Act, 68 of 1991 AK0410 Deeds Registry Act, 47 of 1937 AK0411 Income Tax Act 58 of 1962 AK0412 Administration of Deceased Estates Act 66 of 1965 AK0413 Companies Act 71 of 2008 AK0414 Rental Housing Act 50 of 1999 as amended AK0415 The Municipal Property Rates Act, No 6 of 2004 and its related regulations AK0416 The Share Blocks Control Act, No 59 of 1980 AK0417 The Housing Development Scheme for Retired Persons Act, No 65 of 1988 AK0418 Property Timesharing Control Act, No 75 of 1983 AK0419 Spatial Planning Land Use Management Act, No 16 of 2013 AK0420 National Environmental Management Act, No 107 of 1998 AK0421 Transfer Duty Act No, 40 of 1949 242101000-00-00-Curriculum-Real Estate Agent ` Page 55 of 128 Internal Assessment Criteria IAC0401 Relevant required documentation is identified and explained. IAC0402 Appropriate contracts for relevant property and real estate transactions are selected. IAC0403 All documentation is explained and completed. IAC0404 Signatures and acceptance is obtained. IAC0405 Required documents are submitted and lodged to relevant stakeholders. IAC0406 Stakeholders are communicated with and updated throughout the process.

PM-01-PS05: Identify and explain the legislation and regulations impacting the industry Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0501 Monitor client transactions and activities to identify suspicious events PA0502 Identify transactions that exceed the monetary thresholds PA0503 Register and report unusual transactions to the relevant body Applied Knowledge AK0501 The Financial Intelligence Centre Act, 38 of 2001 AK0502 The Estate Agency Affairs Act, 112 of 1976 AK0503 Property Practitioners Act 22 of 2019 AK0504 Attention to detail AK0505 Information gathering techniques AK0506 Effective communication skills, verbal and written Internal Assessment Criteria IAC0301 Clients transactions and activities are monitored to identify suspicious events. IAC0502 Transactions that exceed the monetary thresholds are looked for. IAC0503 Unusual transactions are registered and reported to the relevant body.

PM-02, Apply ethical principles in the interest of all stakeholders, NQF Level 5, Cr 8 Purpose of the Practical Skill Modules The focus of the learning in this module is on providing the learner an opportunity to apply ethical principles in the interest of all stakeholders. The learner will be required to: PM-02-PS01: Comply with applicable legislation and regulations PM-02-PS02: Maintain ethical property and real estate practices aligned with regulatory requirements and industry standards PM-02-PS03: Apply the Code of Conduct

PM-02-PS01: Comply with applicable legislation and regulations Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0101 Identify applicable legislation, regulations and codes impacting ethics PA0102 Examine the principles that underpin ethics, professionalism and code of conduct PA0103 Explain with examples, implications and costs of non-compliance to legislation and regulations to an individual Applied Knowledge AK0101 The Estate Agency Affairs Act, 112 of 1976 AK0102 Property Practitioners Act 22 of 2019 AK0103 The Financial Intelligence Centre Act, 38 of 2001 AK0104 Protection of Personal Information Act, 4 of 2013 AK0105 Information gathering techniques AK0106 Property and real estate ethical best practices AK0107 Code of Conduct Internal Assessment Criteria IAC0101 Applicable legislation, regulations and codes impacting ethics are identified. IAC0102 The principles that underpin ethics, professionalism and code of conduct are examined. IAC0103 Examples are provided to explain the implications and costs of non-compliance to legislation and regulations for an individual.

PM-02-PS02: Maintain ethical property and real estate practices aligned with regulatory requirements and industry standards Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0201 Identify and explain the rights of all stakeholders in property and real estate transactions PA0202 Examine real estate transactions, with examples for alignment with the code of conduct PA0203 Assess, with examples, the implications of non-compliance of ethical practices for an organisation Applied Knowledge AK0201 The Estate Agency Affairs Act, 112 of 1976 AK0202 Property Practitioners Act 22 of 2019 AK0203 The Financial Intelligence Centre Act, 38 of 2001 AK0204 Protection of Personal Information Act, 4 of 2013 AK0205 Code of conduct AK0206 Property and real estate ethical best practices AK0207 Information gathering techniques AK0208 Methods of analysis and assessment AK0209 Self-assessment techniques Internal Assessment Criteria IAC0201 Organisation code of conduct is reviewed in relation to property and real estate code of conduct. IAC0202 The rights of all stakeholders in property and real estate transactions are identified and explained. IAC0203 Examples are provided to show the examination of property and real estate transactions against the code of conduct for alignment. IAC0204 Examples are given to demonstrate the assessment of the implications of non-compliance of ethical practices for an organisation.

PM-02-PS03: Apply the Code of Conduct Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0301 Review organisation code of conduct in relation to property and real estate code of conduct PA0302 Evaluate own ethical actions against the Code of Conduct PA0303 Examine duties in relation to work ethic PA0304 Draw up an action plan to integrate the Code of Conduct with ethical requirements and alignment to mission and values of an organisation Applied Knowledge AK0301 The Estate Agency Affairs Act, 112 of 1976 AK0302 Property Practitioners Act 22 of 2019 AK0303 The Financial Intelligence Centre Act, 38 of 2001 AK0304 Protection of Personal Information Act, 4 of 2013 AK0305 Code of Conduct AK0306 Property and real estate ethical best practices AK0307 Information gathering techniques AK0308 Methods of self-assessment Internal Assessment Criteria IAC0301 Organisation’s code of conducted reviewed in relation to the property and real estate code of conduct. IAC0302 Own ethical actions are evaluated against the code of conduct. IAC0203 Duties are examined in relation to work ethic IAC0304 An action plan is drawn up to integrate the Code of Conduct with ethical requirements and alignment to the mission and values of an organisation.

PM-03, Build proficient and sustainable client relationships, NQF Level 4, Cr 6 Purpose of the Practical Skill Modules The focus of the learning in this module is on providing the learner an opportunity to build proficient and sustainable client relationships The learner will be required to: PM-03-PS01: Gain an in-depth understanding of clients’ needs PM-03-PS02: Develop consultative working relationship with clients PM-03-PS03: Negotiate and consult on service level agreements/contracts PM-03-PS04: Evaluate, update and maintain database integrity

PM-03-PS01: Gain an in-depth understanding of clients and their needs Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0101 Identify potential clients PA0102 Compile client profiles PA0103 Research target market PA0104 Identify relevant property and real estate related transactions PA0105 Compile property and real estate profile or service offering Applied Knowledge AK0101 Essentials of stakeholder engagement in a stakeholder centric manner AK0102 Essentials of data collection and analysis AK0103 Verbal and non-verbal communication AK0104 Principles of negotiation AK0105 Record-keeping AK0106 Elements of problem-solving AK0107 Diversity and cultural sensitivity Internal Assessment Criteria IAC0101 Potential clients are identified. IAC0102 Client profiles are compiled. IAC0103 Target market is researched. IAC0104 Relevant property and real estate related transactions are identified. IAC0105 Property and real estate profile or service offering is compiled.

PM-03-PS02: Develop consultative working relationships with clients Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0201 Determine areas of credibility and differentiation PA0202 Develop an engagement plan PA0203 Communicate with potential, new and existing clients PA0204 Update records and databases PA0205 Maintain ongoing client relationship Applied Knowledge AK0201 Protection of Personal Information Act, 4 of 2013 AK0202 Essentials of stakeholder engagement in a stakeholder-centric manner AK0203 Essentials of data collection and analysis AK0204 Verbal and non-verbal communication AK0205 Principles of negotiation AK0206 Record-keeping AK0207 Elements of problem-solving AK0208 Diversity and cultural sensitivity Internal Assessment Criteria IAC0201 Areas of credibility and differentiation are determined. IAC0202 An engagement plan is developed. IAC0203 Potential, new and existing clients are communicated with. IAC0204 Records and databases are updated. IAC0205 Ongoing client relationship is maintained.

PM-03-PS03: Negotiate and consult on service level agreements/contracts Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0301 Identify areas that might be open for negotiation (These include, but are not limited to mandates, fees, commissions, rental or sale agreements, mortgages). PA0302 Propose win-win solutions to clients PA0303 Obtain agreement from all relevant parties and record Applied Knowledge AK0301 Empathy AK0302 Interpersonal skills AK0303 Verbal and non-verbal communication skills AK0304 Principles of negotiation AK0305 Elements of problem-solving AK0306 Diversity and cultural sensitivity AK0307 Conflict resolution AK0308 Emotional intelligence Internal Assessment Criteria IAC0301 Areas that might be open for negotiation are identified (These include, but are not limited to mandates, fees, commissions, rental or sale agreements, mortgages). IAC0302 Win-win solutions are proposed to clients. IAC0203 Agreement from all relevant parties is obtained and recorded.

PM-03-PS04: Evaluate, update and maintain database integrity Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0401 Evaluate data to determine fitness-for-purpose PA0402 Comply with legislative requirements (POPIA) PA0403 Update data PA0404 Maintain data integrity Applied Knowledge AK0401 Protection of Personal Information Act, 4 of 2013 AK0402 Elements of data collection and analysis AK0403 Digital intelligence (input, save, filter, source, find and use information correctly) AK0404 Record-keeping Internal Assessment Criteria IAC0401 Data is evaluated to determine fitness -for-purpose. IAC0402 Data is updated. IAC0403 Data integrity is maintained.

PM-04, Develop and maintain a personal and professional brand through innovation and continuous improvement, NQF Level 4, Cr 3 Purpose of the Practical Skill Modules The focus of the learning in this module is on providing the learner an opportunity to develop and maintain a personal and professional brand through innovation and continuous improvement. The learner will be required to: PM-04-PS01: Identify strengths and areas for improvement to define personal brand PM-04-PS02: Obtain and analyse continuous feedback from clients, service providers, peers and other stakeholders PM-04-PS03: Implement areas of improvement and innovation PM-04-PS04: Measure performance against previously set targets PM-04-PS05: Analyse time management practices

PM-04-PS01: Identify strengths and areas of improvement to define personal brand Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0101 Conduct a personal SWOT analysis PA0102 Identify areas of growth PA0103 Indicate alignment to organisational values and goals PA0104 Build personal brand on social media PA0105 Align personal brand to professional brand PA0106 Assess personal brand against competitors Applied Knowledge AK0101 Personal Branding AK0102 Professional Branding AK0103 Conducting a SWOT analysis AK0104 Fundamentals of social media AK0105 Competitor analysis Internal Assessment Criteria IAC0101 A personal SWOT analysis is conducted. IAC0102 Areas of growth are identified. IAC0103 Alignment to organisational values and goals is indicated. IAC0104 A personal brand s build on social media. IAC0105 Personal brand is aligned to professional brand. IAC0106 Personal brand is assessed against competitors.

PM-04-PS02: Obtain and analyse continuous feedback from clients, peers, and other stakeholders Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0201 Contribute to a SWOT analysis for your organisation PA0202 Provide input into a PESTLE-R review PA0203 Compile a competitor analysis PA0204 Obtain feedback from stakeholders for continuous improvement PA0205 Use marketing messages to enhance professional brand PA0206 Provide input to an authentic view of professional culture PA0207 Ask stakeholders to communicate, endorse and support professional brand PA0208 Assess professional brand against competitors Applied Knowledge AK0201 SWOT Analysis AK0202 Professional branding AK0203 Environmental scanning AK0204 Verbal and non-verbal communication AK0205 Marketing principles AK0206 Reputational risk AK0207 Networking skills AK0208 Interpersonal skills AK0209 Customer relations Internal Assessment Criteria IAC0201 A contribution is made to a SWOT analysis for the organisation. IAC0202 Input into a PESTLE – R review is provided. IAC0203 A competitor analysis is compiled. IAC0204 Feedback is obtained from stakeholders for continuous improvement. IAC0205 Marketing messages are used to enhance professional brand. IAC0206 Input is provided into an authentic view of a professional culture. IAC0207 Stakeholders are asked to communicate, endorse and support the professional brand. IAC0208 Professional brand is assessed against competitors.

PM-04-PS03: Implement areas of improvement and innovation Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0301 Agree on performance indicators PA0302 Identify personal growth areas PA0303 Attend training opportunities PA0304 Identify organisational growth opportunities PA0305 Submit a proposal on how to make your own property and real estate practices more responsive to market needs PA0306 Consider the importance of dynamic property and real estate practices to ensure seamless service delivery and enhance positive professional branding Applied Knowledge AK0301 Values and goals of the organisation AK0302 Principles of innovation AK0303 Importance of personal and professional growth and development AK0304 Business writing skills AK0305 Market trend analysis and recommendation AK0306 Business trend assessment AK0307 Change management Internal Assessment Criteria IAC0301 Performance indicators are agreed upon. IAC0302 Personal growth areas are identified. IAC0203 Training opportunities are attended. IAC0304 Organisational growth opportunities are identified. IAC0305 A proposal is submitted on how to make own property and real estate practices more responsive to market needs. IAC0306 The importance of dynamic property and real estate practices is considered to ensure seamless service delivery and enhancement of positive professional branding.

PM-04-PS04: Measure performance against previously set targets Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0401 Determine the performance measures of successful property and real estate practices PA0402 Discuss what measures/metrics could be used to measure success PA0403 Record targeted activities PA0404 Analyse own performance against set targets during property and real estate transaction/process PA0405 Identify areas of improvement PA0406 Implement an action plan Applied Knowledge AK0401 Personal branding AK0402 Professional branding AK0403 Performance management AK0404 Dynamic real estate practices AK0405 Continuous improvement plan AK0406 Change management principles Internal Assessment Criteria IAC0401 The performance measures of successful property and real estate practices are discussed. IAC0402 Measures/metrics are discussed that could be utilised to measure success. IAC0403 Targeted activities are recorded. IAC0404 Own performance is analysed against set targets during real estate transaction/process. IAC0405 Areas of improvement are identified. IAC0406 An action plan is implemented.

PM-04-PS05: Analyse time management practices Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0501 Examine own time management profile PA0502 Analyse own time management disruptors PA0503 Link time management profile to time management technique PA0504 Draw up a time-efficient work plan PA0505 Monitor and evaluate time management plan PA0506 Update time-efficient work plan as required Applied Knowledge AK0501 Emotional intelligence AK0502 Fundamentals of time management AK0503 Monitoring and evaluation AK0504 Self-reflection skills Internal Assessment Criteria IAC0301 Own time management profile is examined. IAC0502 Own time management disruptors analysed. IAC0503 Time management profile is linked to time management technique. IAC0504 A time-efficient plan is drawn up. IAC0505 Time management plan is monitored and evaluated. IAC0506 Time-efficient plan is updated as required.

PM-05, Perform Property and Real Estate duties resulting in successful transactions, NQF Level 4, Cr 8 Purpose of the Practical Skill Modules The focus of the learning in this module is on providing the learner an opportunity to perform property and real estate duties resulting in successful transactions. The learner will be required to: PM-05-PS01: Market property and real estate within all sectors PM-05-PS02: Buy and sell property and real estate within all sectors PM-05-PS03: Let and rent property and real estate within all sectors PM-05-PS04: Manage property and real estate including Community Schemes PM-05-PS05: Provide after-sales service

PM-05-PS01: Market property and real estate within all sectors Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0101 Analyse sales and leasing environment PA0102 Identify and explain products and services PA0103 Draw up a marketing proposal for self or organisation PA0104 Determine current consumer behaviour PA0105 Develop a marketing plan using market analysis and assessment PA0106 Draw up relevant marketing material PA0107 Place adverts in various newspapers and social media PA0108 Conduct interviews with relevant parties PA0109 Manage show houses and viewings Applied Knowledge AK0101 The Estate Agency Affairs Act, 112 of 1976 AK0102 Property Practitioners Act, 22 of 2019 AK0103 Protection of Personal Information Act, 4 of 2013 AK0104 Sectional Titles Act, 95 of 1986 AK0105 Sectional Title Schemes Management Act, 8 of 2011 AK0106 The Consumer Protection Act, 68 of 2008 AK0107 Value Added Tax Act, 89 of 1991 AK0108 Transfer Duty Act, 40 of 1949 AK0109 Application of marketing principles AK0110 Standard operating procedures AK0111 Code of Conduct Internal Assessment Criteria IAC0101 Sales and leasing environment is analysed IAC0102 Products and services are identified and explained. IAC0103 A marketing proposal for self or organisation is drawn up. IAC0104 Current consumer behaviour is determined. IAC0105 A marketing plan using market analysis and assessment is developed IAC0106 Marketing material is drawn up. IAC0107 Adverts are placed in various media. IAC0108 Interviews with relevant parties are conducted. IAC0109 Show houses and viewings are managed.

PM-05-PS02: Buy and sell property and real estate Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0201 Qualify the buyer PA0202 Identify and explain process for showing properties and real estate PA0203 Introduce selected properties to the buyer PA0204 Identify and explain with examples methods of selling a property and real estate PA0205 Distinguish, with examples, shared-listing systems PA0206 Conduct an estimation of property and real estate market-related value PA0207 Qualify potential seller PA0208 Explain the relevant documentation and terms to the buyer and seller PA0209 Negotiate and complete an offer to purchase for buying and selling Applied Knowledge AK0201 The Estate Agency Affairs Act, 112 of 1976 AK0202 Property Practitioners Act, 22 of 2019 AK0203 The Financial Intelligence Centre Act, 38 of 2001 AK0204 Protection of Personal Information Act, 4 of 2013 AK0205 Sectional Titles Act, 95 of 1986 AK0206 Sectional Title Schemes Management Act, 8 of 2011 AK0207 The National Credit Act, 35 of 2005 AK0208 The Consumer Protection Act, 68 of 2008 AK0209 Financial Sector Regulation Act, 9 of 2017 AK0210 Matrimonial Property Act, 88 of 1984 AK0211 Alienation of Land Act, 68 of 1991 AK0212 Deeds Registry Act, 47 of 1937 AK0213 Income Tax Act, 58 of 1962 AK0214 Value Added Tax Act, 89 of 1991 AK0215 Transfer Duty Act, 40 of 1949 AK0216 Administration of Deceased Estates Act, 66 of 1965 AK0217 Companies Act, 71 of 2008 AK0218 Rental Housing Act, 50 of 1999 as amended AK0219 The Municipal Property Rates Act, 6 of 2004 and its related Regulations AK0220 The Share Blocks Control Act, 59 of 1980 AK0221 The Housing Development Scheme for Retired Persons Act, 65 of 1988 AK0222 Property Timesharing Control Act, 75 of 1983 AK0223 Spatial Planning Land Use Management Act, 16 of 2013 AK0224 National Environmental Management Act, 107 of 1998 AK0225 Methods and techniques for gathering information AK0226 Principles and techniques for communicating AK0227 Cross cultural sensitivity AK0228 Methods of presenting AK0229 Negotiation skills Internal Assessment Criteria IAC0201 The buyer is qualified. IAC0202 The process for showing property and real estate is identified and explained. IAC0203 Selected properties are introduced to the buyer IAC0204 Methods of selling a property and real estate are identified and explained with examples. IAC0205 Shared-listing systems with examples are distinguished. IAC0206 Estimation of property and real estate market value is conducted. IAC0207 Potential seller is qualified. IAC0208 The relevant documentation and terms is explained to the buyer and seller IAC0209 Offer to purchase is negotiated and completed for buying and selling

PM-05-PS03: Let and rent property and real estate Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0301 Identify and explain procedures to be used for letting and renting PA0302 Qualify the tenant PA0303 Evaluate, update and maintain data integrity PA0304 Perform cost-based and value-based estimations PA0305 Complete letting and renting documentation using procurement and management PA0306 Draw up inspection lists for property and real estate Applied Knowledge AK0301 The Estate Agency Affairs Act, 112 of 1976 AK0302 Property Practitioners Act, 22 of 2019 AK0303 The Financial Intelligence Centre Act, 38 of 2001 AK0304 Protection of Personal Information Act, 4 of 2013 AK0305 Sectional Titles Act, 95 of 1986 AK0306 Sectional Title Schemes Management Act, 8 of 2011 AK0307 The National Credit Act, 35 of 2005 AK0308 The Consumer Protection Act, 68 of 2008 AK0309 Financial Sector Regulation Act, 9 of 2017 AK0103 Matrimonial Property Act, 88 of 1984 AK0104 Income Tax Act, 58 of 1962 AK0105 Value Added Tax Act, 89 of 1991 AK0106 Administration of Deceased Estates Act, 66 of 1965 AK0107 Companies Act, 71 of 2008 AK0108 Rental Housing Act, 50 of 1999 as amended AK0109 The Municipal Property Rates Act, 6 of 2004 and its related Regulations AK0108 The Share Blocks Control Act, 59 of 1980 AK0111 The Housing Development Scheme for Retired Persons Act, 65 of 1988 AK0112 Property Timesharing Control Act, 75 of 1983 AK0115 Data gathering techniques AK0116 Effective communication both verbal and written Internal Assessment Criteria IAC0301 Procedures for letting and renting are identified and explained. IAC0302 Qualification of lessees is conducted. IAC0203 Data evaluated, updated and integrity maintained. IAC0304 Cost-based and value-based estimations performed. IAC0305 Letting and renting documents completing using procurement and administrative processes.

PM-05-PS04: Manage a Community Scheme Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0401 Distinguish types of ownership PA0402 Demonstrate the relevant elements which verify the legality, use and restrictions for a property and real estate transaction PA0403 Explain, with examples, actions and activities required in the sectionalising of buildings PA0404 Apply management and conduct rules for Community Schemes PA0405 Complete legally compliant documents for Community Schemes PA0406 Draw up and execute agenda, minutes and budgets within the Community Scheme regulations Applied Knowledge AK0401 The Estate Agency Affairs Act, 112 of 1976 AK0402 Property Practitioners Act, 22 of 2019 AK0403 The Financial Intelligence Centre Act, 38 of 2001 AK0404 Protection of Personal Information Act, 4 of 2013 AK0405 Sectional Titles Act, 95 of 1986 AK0406 Sectional Title Schemes Management Act, 8 of 2011 AK0407 The National Credit Act, 35 of 2005 AK0408 The Consumer Protection Act, 68 of 2008 AK0409 Financial Sector Regulation Act, 9 of 2017 AK0410 Matrimonial Property Act, 88 of 1984 AK0411 Income Tax Act, 58 of 1962 AK0412 Value Added Tax Act, 89 of 1991 AK0413 Companies Act ,71 of 2008 AK0414 Rental Housing Act, 50 of 1999 as amended AK0415 The Municipal Property Rates Act, 6 of 2004 and its related Regulations AK0416 The Share Blocks Control Act, 59 of 1980 AK0417 The Housing Development Scheme for Retired Persons Act, 65 of 1988 AK0418 Property Timesharing Control Act, 75 of 1983 AK0419 Community Schemes Ombud Service Act, 9 of 2011. AK0420 Effective verbal and written communication skills AK0421 Cross cultural sensitivity AK0422 Code of Conduct AK0423 Standard operating procedures Internal Assessment Criteria IAC0401 Types of ownership are distinguished. IAC0402 Actions and activities required in the sectionalising of buildings are explained with examples. IAC0403 Management and conduct rules for Community Schemes are applied. IAC0404 Legally compliant documents for community schemes are completed. IAC0405 Agenda, minutes and budgets are drawn up and executed within the Community Scheme regulations.

PM-05-PS05: Provide after-sale service Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0501 Determine timeline for the submission of documentation PA0502 Manage suspensive or resolutive conditions in contracts PA0503 Educate parties on compliance of legal and financial obligations PA0504 Communicate conveyancing process to all parties PA0505 Administer early rental cancelations PA0506 Provide feedback to all stakeholders PA0507 Provide follow-up support to all stakeholders Applied Knowledge AK0501 Protection of Personal Information Act, 4 of 2013 AK0502 The Consumer Protection Act, 68 of 2008 AK0503 Code of Conduct AK0502 Cross cultural sensitivity AK0503 Effective communication AK0504 Interpersonal skills Internal Assessment Criteria IAC0301 Timeline for the submission of documentation is determined. IAC0502 Suspensive or resolutive conditions in contracts are managed. IAC0503 Parties are educated on the compliance of legal and financial obligations. IAC0504 Conveyancing process is communicated to all parties. IAC0505 Early rental cancellations are administered. IAC0506 Feedback is provided to all stakeholders. IAC0507 Follow-up support is provided to all stakeholders.

PM-06, Implement sound financial practices to achieve personal and business objectives, L4, Cr 5 Purpose of the Practical Skill Modules The focus of the learning in this module is on providing the learner an opportunity to implement sound financial practices to achieve personal and business objectives. The learner will be required to: PM-06-PS01: Manage budget and financial controls PM-06-PS02: Develop a personal financial plan to enhance alignment of business objectives PM-06-PS03: Review taxation and the impact on personal income and real estate transactions PM-06-PS04: Produce a business plan in an area of operation to support a property and real estate business

PM-06-PS01: Manage budget and financial controls Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0101 Review budgets within the property and real estate environment PA0102 Determine viability of cash flow forecasts in relation to projected income PA0103 Evaluate income budget against personal earnings PA0104 Examine profit and loss statements Applied Knowledge AK0101 Basic financial concepts AK0102 Financial objectives of the individual business AK0103 Types and frequencies of financial forecasts AK0104 Measurement of costs and benefits of financial activities AK0105 Information gathering techniques Internal Assessment Criteria IAC0101 Budgets within the property and real estate environment are reviewed. IAC0102 Viability of cash flow forecasts in relation to projected income is determined. IAC0103 Income budget is evaluated against personal earnings. IAC0104 Profit and loss statements are examined.

PM-06-PS02: Develop a personal financial plan to enhance alignment of business objectives Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures information available, the learner must be able to: PA0201 Assess potential financial risks in respect of personal plans and goals PA0202 Evaluate personal financial plans PA0203 Research financial/insurance brokers for assistance in retirement planning PA0204 Review personal budgets and adjustments for long term requirements PA0205 Analyse business budgets/targets to personal budgets for short, medium and long term Applied Knowledge AK0201 Types of risk AK0202 The implications of relevant legislation, regulations and statutory requirements AK0203 Basic financial concepts AK0204 Information gathering techniques AK0205 Methods of analysis and interpretation Internal Assessment Criteria IAC0201 Potential financial risks are assessed in respect to personal plans and goals. IAC0202 Personal financial plans are evaluated. IAC0203 Financial/insurance brokers are researched for assistance in retirement planning. IAC0204 Personal budgets are reviewed and adjustments made for long term requirements. IAC0205 Business budgets/targets are analysed to personal budgets for short, medium and long term.

PM-06-PS03: Review taxation and the impact on personal income and real estate transactions Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0301 Assess the impact of personal taxation on income sources PA0302 Evaluate Value Added Tax on real estate transactions PA0303 Review taxation on real estate transactions for buyers, sellers and agents PA0304 Evaluate income tax on revenue earned PA0305 Gather relevant documentation required for SARS assessment and tax directive PA0306 Identify the real estate transaction which would attract capital gains tax Applied Knowledge AK0301 Concepts of taxation AK0302 The implications of relevant legislation, regulations and statutory requirements AK0303 Documentation requirements for submission AK0304 Methods of information gathering AK0305 Analysis and interpretation techniques Internal Assessment Criteria IAC0301 The impact of personal taxation on income sources is assessed. IAC0302 Value Added Tax on real estate transactions is evaluated. IAC0203 Taxation on real estate transactions for buyers, seller and agents is reviewed. IAC0304 Income tax on revenue earned is evaluated. IAC0305 Documentation for SARS assessment and tax directive is gathered. IAC0306 Capital Gains tax on a real estate transaction is analysed.

PM-06-PS04: Produce a business plan in an area of operation to support a property and real estate business Scope of Practical Skill Given work instructions, checklists, work area, case study, activity documents, any templates, forms, safety and quality principles and standard operating procedures procedure information available, the learner must be able to: PA0401 Define the opportunity PA0402 Identify stakeholders (internal and external) and appropriate networks PA0403 Appraise the target audience PA0404 Assess the competition PA0405 Analyse the marketing plan PA0406 Review the financial plan PA0407 Evaluate the business plan PA0408 Outline the execution of the plan PA0409 Monitor and adjust plan where required Applied Knowledge AK0401 Stakeholder analysis AK0402 Marketing concepts AK0403 Basic financial concepts AK0404 Effective communication AK0405 Record-keeping Internal Assessment Criteria IAC0401 The opportunity is defined. IAC0402 Stakeholders (internal and external) and appropriate networks are identified. IAC0403 The target audience is appraised. IAC0404 The competition is assessed. IAC0405 The marketing plan is analysed. IAC0406 The financial plan is reviewed. IAC0407 The business plan is evaluated. IAC0408 The execution of the plan is outlined. IAC0409 The plan is monitored and adjusted where required.